FAQ Coronavirus [COVID-19]

Posted by Adam Condon on 27th Mar 2020

FAQ Coronavirus [COVID-19]

We want you to know that the safety of our staff and customers is of the utmost importance. While we continue to take every precaution to ensure we are all kept safe, our teams and carrier partners are working to ensure we remain open and our deliveries to customers remain unaffected.

FAQs

Q. Can I still order online?

Yes. There are no changes to how our customers can shop with us onsite.

Q. What precautions are you taking to prevent the spread of COVID-19?

Our warehouse:

We've increased our hygiene practices to ensure that hand washing and cleaning are much more frequent. 

Our delivery carriers:

Both Australia Post & Couriers Please have deployed similar hygiene and contact practices and we continue to work closely with them as new information becomes available. They all now offer no-signed deliveries, where they will no longer ask you to sign for your parcel.

Q. Do you have a no-contact delivery process in place?

Yes. All of our carriers have the ability to deliver with no contact. Let them know where for them to leave the parcel.

Q. Can I still use click and collect?

Our click and collect service remains available at this point in time.

Q. Are you changing your returns policy/process during this time?

Our 30 day return policy will stay the same. 

Q. Are your Customer Services still open?

Absolutely. You can contact our Customer Services via email.

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