Returns & Refunds

Free Returns  

DDW Australia is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 100 days (30 days for sale items*), in the condition that you received it and we will happily exchange size or refund. The best bit is we will swap the sizes over with free shipping!

How to Return...

So easy, simply email us letting us know what you would like to return and we will email you a return pre-paid label

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.